RESIDENT PORTAL
Maintenance Requests • Rent payments • Account information
The Resident Portal should be the first point of contact for routine resident needs. Residents can use the portal to:
• Submit routine maintenance requests • Check the status of existing requests
• Pay rent • Review their account and ledger
•
Access other available resident services
Please encourage residents to use the portal whenever possible so their requests are properly documented and routed to the appropriate team.
WHO TO CONTACT
General / Tenant Relations
Resident questions or concerns, communication issues, and general assistance when you are unsure which department should handle a matter.
Maintenance
Maintenance coordination and service-related questions. Routine maintenance requests should be submitted through the Resident Portal whenever possible.
Property Preservation
Building conditions, common areas, trash, security or access concerns, and other property-related issues.
Rent & Delinquency
Rent balances, payments, payment arrangements, and delinquency-related questions.
NEED SOMEONE TO CALL YOU?
Text
510-255-2265 with your
name, property address, and a brief description of what you need assistance with.
Your message will be routed to the appropriate team member, who will return your text as soon as possible.
FOR ON-SITE MANAGERS
Routine Maintenance
Direct residents to submit their request through theResident Portal using the QR code above. This ensures the request is documented and routed directly to the Maintenance Team.
1.
Register
2.
Choose categories
3.
Choose location
4.
Enjoy!
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